First Great Western customers concerned about comfort
Fewer First Great Western customers have been complaining about late trains, according to regional station manager Steve Lewis. Instead, complaints were about how the train operator “were going to improve the comfort on the services”.
I agree that comfort can be an issue. This morning, for example, I stood inches from other standing passengers as my Reading to Paddington journey lasted 50 minutes (due to the usual signalling problems).
Also uncomfortable is news that Network Rail bosses are to be awarded enormous bonuses (totally unacceptable, given what we have to put up with) and that weekend engineering works are expected to continue for several more years.
All in all, still not looking good if you are a customer.
Email me: 
Anonymous responded on 01 Jul 2008 at 4:08 am #
poor ol Matt - no signalling problems today and be really interested to know what train you took 50mins to get to London on?
You being a little over economical Matt?
Matt Brady responded on 03 Jul 2008 at 1:37 am #
It was the 08:14 to Paddington. It really did take 50 minutes.